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Refunds & Returns

Things not quite right? All good! We know that sometimes an item may not fit or be right.

If you're not 100% satisfied with your purchase, you can return your item(s) in-store or online within 30 days of the order receipt and we will be happy to provide you with an exchange, store credit or refund depending on your payment method and if you meet the below return conditions.

Please note we will not count the days that our stores are closed during the instance of government instructed lockdowns.

If you wish to return an item purchased in store, please click here

Please note that Gift Cards cannot be returned for a refund or exchange. 

Please note that PayPal orders cannot be refunded in-store. As PayPal is a heavily encrypted, secure payment method, our store systems are unable to process PayPal refunds. If you wish to return a PayPal order, please initiate an online return. 

  Credit Card Purchases PayPal Purchases Afterpay Purchases
I want to Return Online  Refund available Refund available  Refund available 
I want to Return Instore Exchange, store credit or refund available  No Refunds available only an exchange of size

No Exchanges available only Refunds 



If you wish to return an item purchased in-store, contact Customer Experience. To return to our online store:

  1. Ensure you meet our 3 simple conditions for successful returns.
  2. Log into My Account to create your return. If you checked out as a guest, use our Guest Returns Form here.
  3. Select your item you wish to return and click, Submit. Your will receive an email with your return label once your return has been submitted.
  4. Print the provided shipping label, we do recommend using a device such as a desktop computer that is connected to a printer for this step.
  5. Package your return in another carton or satchel to protect original packaging and attach the label provided.
  6. Visit your nearest Post Office to pay for and drop off you parcel.


Please allow time for your return to reach our fulfillment centre. This time may vary depending on your location.

If approved, refunds are carried out within 2-3 working days of receiving the return and you will be notified via email. Depending on your bank, your refund may take 2-3 working days to process.


Returns will be accepted when:

  • Items were purchased in the last 30 days
  • Proof of purchase is provided
  • Items are unworn, undamaged and unmarked
  • Items are in their original condition and their original packaging or shoe box (please note the box must be unmarked / undamaged also)


Refunds will be processed via your original payment method;

  • Credit card refunds will be visible within 1-5 business days depending on your financial institution
  • PayPal refunds will be processed in your PayPal account 1-2 business days after we receive your returned item
  • Afterpay refunds will be processed in your Afterpay account 1-2 business days after we receive your returned item
  • Gift Cards cannot be returned for a refund.

Online conditions:

  • Online refunds will be processed once a return has been received at our warehouse and reviewed by the customer care team. We’ll send you an email after your items have been reviewed, which may take up to 2 business days.
  • Online purchases using credit/debit cards may be refunded or exchanged in-store. Please ensure you have your proof of purchase for our Vans team member to assist you.
  • Online purchases using PayPal can only be returned to the online store.
  • Online purchases using Afterpay can be returned online or instore. 
  • Gift cards cannot be returned for a refund.

In-store conditions:

  • In-store purchases  cannot be returned online
  • If you purchased online and picked up in-store using our Click and Collect service, then you are eligible for an exchange or full refund.
  • Gift cards cannot be returned for a refund.


In-store purchases that are eligible for return and within 30 days of receipt may be exchanged for other items, or store credit provided. It is at the discretion of our Vans team to decide whether a full refund will be provided. 


You are responsible for the costs of returning any item(s) to our online store. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.

We offer the below service when booking your return online;

  • Australian Post drop-offs – We recommend using their track and trace services


Returns will be accepted on any faulty item(s) returned to any Vans store within a reasonable timeframe.

If you believe your online purchase arrived with a manufacturing fault, or you received something different to your original order, we'll be happy to cover the cost of the return.

If this is the case, please contact our Customer Care Team straight away with as many details as possible about the order